Refund Policy

Last updated: April 17, 2026

At REDDY Z TATTO, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which we offer refunds, replacements, and exchanges.

1. Eligibility for Refund

You may be eligible for a refund or replacement in the following cases:

• Damaged product: The tattoo sheet arrived torn, crumpled, or otherwise damaged during shipping.
• Incorrect product: You received a different design, size, or quantity than what you ordered.
• Printing defect: The tattoo has visible printing errors, smudges, or quality issues that were not present in the product listing.
• Missing items: Your order is incomplete or items are missing from the package.

2. Non-Refundable Situations

We are unable to offer refunds in the following cases:

• The tattoo has been applied or used.
• The product packaging has been opened and the tattoo sheet has been removed (unless the product is defective).
• The request is made more than 48 hours after delivery.
• Dissatisfaction with the tattoo's appearance on skin due to individual skin type, application technique, or aftercare.
• Change of mind after purchase.
• Custom orders that have been approved and entered production.

3. How to Request a Refund

To initiate a refund or replacement request:

• Contact us within 48 hours of receiving your order.
• Email us at hello@reddyztatto.shop or use our Contact Form.
• Include your order number, a description of the issue, and clear photographs of the damaged or incorrect product.
• Our team will review your request and respond within 24–48 hours.

4. Refund Process

Once your refund request is approved:

• Replacement: We will ship a replacement product at no additional cost. Delivery timelines apply as per our standard shipping policy.
• Refund: The refund will be processed to your original payment method within 5–7 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

5. Exchanges

We offer exchanges for unopened, unused products within 48 hours of delivery. The product must be in its original packaging. Exchange requests are subject to product availability. Shipping costs for exchanges may apply.

6. Custom Orders

Custom tattoo orders follow a different refund process:

• Before design approval: Full refund available.
• After design approval but before production: 50% refund.
• After production has begun: No refund available.
• If the delivered custom product does not match the approved design, a full replacement will be provided.

7. Bulk Orders

Bulk orders (10+ units) are subject to a separate refund policy that will be communicated at the time of order placement. Please contact us for bulk order terms.

8. Cancellations

Orders can be cancelled within 2 hours of placement for a full refund. After this window, if the order has already been processed or shipped, cancellation is not possible and the standard refund policy applies.

9. Contact Us

For any refund-related queries, please reach out to us:

REDDY Z TATTO
M-44, M Block Market, Part I,
Greater Kailash, New Delhi, Delhi 110048, India
Phone: +91 011-6338-3263
Email: hello@reddyztatto.shop